• My event has been cancelled / postponed – what do I do?

  Plans change, and we'll help where we can. Please tell us in writing as soon as you know, by email to info@easyeventhireuk.com or on live chat, and include your order number. We'll confirm by email once your cancellation or change has been processed. Cancellation charges 28 days or more before delivery: a minimum £25 cancellation fee 15 to 27 days before delivery: 20% of the total hire cost 8 to 14 days before delivery: 35% of the total hire cost 7 days to 72 hours before delivery:Few readers

• When I press PAY NOW at checkout, is my card immediately charged?

  Not straight away. When you press Pay Now, your card is pre-authorised, which puts the amount on hold. Our team then checks stock and delivery for your date, usually on the same working day. If your order is accepted, your card is charged and we email you to confirm. If it's declined, the hold is cancelled and you won't be charged. You'll never be charged twice for the same order. Any questions? Message us on live chat or WhatsApp, or call 0330 097 7427 (Monday to Friday, 9am to 5pm).Few readers

• I’m looking to order, but not right now. What can I do?

  You can create a quote on our website at any time. Add items to your basket and choose to get a quote, and we'll email it to you. The link in the email reopens your basket so you can book when you're ready. A quote doesn't reserve the equipment, and prices can change, so we recommend booking as early as you can, especially for summer and Christmas dates. Any questions? Message us on live chat or WhatsApp, or call 0330 097 7427 (Monday to Friday, 9am to 5pm).Few readers

• How soon should I make my reservation?

  As early as you can. Equipment is booked on a first come, first served basis, and summer and Christmas dates get busy quickly. Delivery slots fill up too. Your items are only reserved once your order has been placed and paid, so a quote on its own won't hold them. Any questions? Message us on live chat or WhatsApp, or call 0330 097 7427 (Monday to Friday, 9am to 5pm).Few readers

• How do I pay?

  You can pay securely online at checkout by: debit or credit card (all major cards) Apple Pay Google Pay You can also pay by bank transfer. Message us and we'll send you our bank details. Please use your order number as the payment reference. If it's easier, we can also send you a payment link. We don't accept cash or cheques. Any questions? Message us on live chat or WhatsApp, or call 0330 097 7427 (Monday to Friday, 9am to 5pm).Few readers

• What is a pre-authorisation?

  When you order online, your card is pre-authorised rather than charged straight away. The amount is put on hold while our team checks stock and delivery for your date. It may show as a pending payment in your banking app, and you don't need to do anything. If we accept your order, your card is charged and we email you to confirm. If we can't accept it, the hold is cancelled and no money is taken. We aim to accept or decline orders on the same working day. Any questions? Message us on liveFew readers

• I need to hire some equipment today – can you help?

  We usually deliver from the next working day onwards, so same-day hire isn't normally possible. Sometimes we can help at short notice, depending on stock and delivery availability. Message us on live chat or WhatsApp, or call 0330 097 7427, and we'll check for you. If you're close to one of our depots, collecting the equipment yourself is often the quickest option.Few readers

• When do I pay?

  Payment in full is taken when your order is accepted. Your booking is only confirmed once it's paid, and we can't hold items without payment. Your total includes the equipment hire, any fees, delivery if you chose it, and a refundable deposit, which is returned after your hire. Any questions? Message us on live chat or WhatsApp, or call 0330 097 7427 (Monday to Friday, 9am to 5pm).Few readers

• What about if I want to make changes to my order?

  In most cases, yes. Message us on live chat or email info@easyeventhireuk.com with your order number and what you'd like to change. Adding items: welcome, subject to availability Removing a few items before delivery: usually fine Changing your delivery date: usually possible if we have the stock and a delivery slot for the new date We'll confirm any change, and any difference in price, by email. The earlier you let us know, the easier it is, especially in summer and at ChristFew readers

• Do you have a minimum order value?

  No, there's no minimum order value. You can hire a single item if that's all you need. For small orders, collecting from one of our four depots is free and usually the cheapest option, because delivery is charged separately. Any questions? Message us on live chat or WhatsApp, or call 0330 097 7427 (Monday to Friday, 9am to 5pm).Few readers

• What happens to the pre-authorisation charge if you decline my order?

  If we can't accept your order, we cancel the pre-authorisation and no money is taken. Your bank may still show the amount as pending for up to 5 working days before it disappears. The money never leaves your bank, it's just on hold. We can't speed this up from our side, but if you call your bank they can usually release it sooner. Any questions? Message us on live chat or WhatsApp, or call 0330 097 7427 (Monday to Friday, 9am to 5pm).Few readers

• Can I have more than one quote?

  Yes. You can create as many quotes as you like on our website. Add items to your basket and choose to get a quote, and it's emailed to you straight away. The link in the email takes you back to your basket whenever you're ready to book. A quote doesn't reserve the equipment or fix the price. Items are only reserved once you've ordered and paid, so we recommend booking as soon as your plans are set. Any questions? Message us on live chat or WhatsApp, or call 0330 097 7427 (Monday to Friday, 9amFew readers