What happens to the pre-authorisation charge if you decline my order?

If we can't accept your order, we cancel the pre-authorisation and no money is taken.

Your bank may still show the amount as pending for up to 5 working days before it disappears. The money never leaves your bank, it's just on hold. We can't speed this up from our side, but if you call your bank they can usually release it sooner.

Any questions? Message us on live chat or WhatsApp, or call 0330 097 7427 (Monday to Friday, 9am to 5pm).

Updated on: 05/11/2026