Question 1

What is my responsibility for equipment return?

Accepted Answer

Your equipment should be returned in the same condition and quantities that you received it, and in the same crates for crockery, cutlery & glassware. You will be charged a replacement fee for any items that are missing or damaged.

Question 2

What about if something goes missing or gets broken at my event?

Accepted Answer

As part of the hire process, we will charge you a deposit which is fully refundable upon safe return of our equipment. If items are lost or damaged, then the replacement charge gets offset against your refundable deposit and the remaining balance (if any) is then given back to you, to the original source of the funds (eg credit / debit card).

Question 3

Am I able to collect in person?

Accepted Answer

Yes you are able to collect items in person and not pay transport charges, though for bulkier items we’d certainly recommend you using our transport service, providing you with a seamless delivery and collection service. Information on our distribution centre locations can be found on our website.

Question 4

Can I return catering products to you dirty after use?

Accepted Answer

As you go through our checkout process you will see that we assume you are going to send your catering items back dirty unless you decide to wash yourself on site, in which case, simply uncheck the optional box on our website.

Question 5

Do you offer a transport service?

Accepted Answer

Yes, our fleet can deliver to most parts of the UK.

Question 6

What areas do you cover?

Accepted Answer

Almost all! Check out our postcode finder for your area.

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