• What is the slight damage waiver fee?

  The slight damage waiver means you don't pay for minor wear and tear during your hire, such as a small scratch on a chair or a light mark on a seat pad. The fee is 2.5% of the hire price of the items it applies to. It is added automatically to certain items, mainly furniture, and can't be removed from those items. You'll see it in your basket before you pay. The waiver does not cover: items that are lost items broken beyond repair, such as a snapped chair leg or a smashed glass If that hSome readers

• What is the return dirty fee?

  The return dirty service lets you send tableware and catering equipment back unwashed, so you don't have to do the washing up after your event. It's useful if there are no washing-up facilities at your venue, or you'd simply rather not. How much does it cost? The fee is 20% of the hire price of the items you return unwashed. How do I choose it? Select the return dirty option when you add items to your basket. It needs to be chosen when you order, not after your event. **How should IFew readers

• How is your transport pricing calculated?

  Delivery and collection prices depend on your event postcode and how far it is from our nearest depot. Enter your postcode at checkout to see the exact price before you pay. What the standard price covers delivery and collection on a weekday, Monday to Friday between 9am and 5pm (not bank holidays) one vehicle one drop-off point on the ground floor What costs extra a specific time slot, which you can add at checkout weekend or bank holiday delivery or collection drop-offsFew readers

• How do I know how much I will be charged if I break an item or items?

  Every item has a replacement value, which is shown on your hire contract. You'll receive the contract before your hire starts, so you can check the values in advance. If something is lost or broken beyond repair, we'll let you know which items and the total cost once your order has come back to us and been checked. The cost is taken from your refundable deposit and the rest of the deposit is returned to you. If the total is more than your deposit, we'll ask you to pay the difference. The slighFew readers

• Is there a refundable deposit I need to pay?

  Yes. A refundable deposit is added to your order to make sure the equipment comes back in the same quantity and condition it went out. The amount depends on the value of your order and is shown at checkout before you pay. No VAT is charged on the deposit. Once your equipment has been returned and checked, the deposit is refunded to the card or account you paid with. What can be taken from the deposit? the replacement cost of anything lost or broken beyond repair a 20% cleaning fFew readers

• How does your pricing work?

  Your total is made up of: Equipment hire: the price shown for each item on our website Slight damage waiver: 2.5% of the hire price, on certain items such as furniture Return dirty fee (optional): 20% of the hire price of items you send back unwashed Delivery and collection: based on your event postcode, or free if you collect from one of our depots Refundable deposit: based on the value of your order and returned after your hire All prices include VAT, apart fromFew readers

• How can I get the best prices?

  The cheapest way to hire with us is to order online and collect your equipment for free from one of our four depots: London (Hanworth), Midlands (Walsall), North West (Manchester) or North (Bradford). You pay only for the kit, with no delivery charge. A few more ways to keep costs down: order and pay online, where you'll always see our current prices if you need delivery, choose a standard weekday delivery, as timed slots, weekends and bank holidays cost more look out for our current offFew readers

• Do your prices include VAT?

  Yes. All our prices include VAT at the current rate. That covers equipment hire, delivery and collection, and fees such as the slight damage waiver. The only exception is the refundable deposit. It has no VAT added because it's returned to you after your hire. If you need a VAT invoice, message us and we'll send one. Any questions? Message us on live chat or WhatsApp, or call 0330 097 7427 (Monday to Friday, 9am to 5pm).Few readers