My event has been cancelled / postponed – what do I do?

Plans change, and we'll help where we can. Please tell us in writing as soon as you know, by email to info@easyeventhireuk.com or on live chat, and include your order number. We'll confirm by email once your cancellation or change has been processed.

Cancellation charges

• 28 days or more before delivery: a minimum £25 cancellation fee
• 15 to 27 days before delivery: 20% of the total hire cost
• 8 to 14 days before delivery: 35% of the total hire cost
• 7 days to 72 hours before delivery: 50% of the total hire cost
• less than 72 hours before delivery: the full hire cost

Postponing instead

If you'd like to move your hire to a new date, message us and we'll check availability for the new date.

Please read our Terms and Conditions before you order, as they set out the full cancellation policy.

Any questions? Message us on live chat or WhatsApp, or call 0330 097 7427 (Monday to Friday, 9am to 5pm).

Updated on: 05/11/2026