• When I press PAY NOW at checkout, is my card immediately charged?

  No, we use a pre-authorisation system. This enables our sales team to check if your 'order' can be fulfilled before accepting it. You will be notified of order acceptance / decline5 of your order by email, normally the same working day that you submit your order. Don't worry, you don't get charged twice!Few readers

• My event has been cancelled / postponed – what do I do?

  When you place your order, you agree to our Terms & Conditions of service, so please ensure that you read these carefully before proceeding. Depending upon how long before your event you cancel your order with us, there may be some charges applicable.Few readers

• How soon should I make my reservation?

  The simple answer to this is as far in advance as possible. We’d always recommend this as our all equipment is in high demand throughout the year, so always order early to avoid disappointment.Few readers

• I need to hire some equipment today – can you help?

  We generally work on a next day onwards model, though sometimes we may be able to help you - simply contact a member of our expert sales team by live chat, who will certainly help you if they can.Few readers

• How do I pay?

  You can make payment online using all major credit or debit cards. If you would prefer to make an electronic bank transfer of funds (BACS), then please speak to one of our operators, who will provide you with the bank details you need.Few readers

• I’m looking to order, but not right now. What can I do?

  At any time, you can use our website to generate a quote. This quote will be automatically emailed to you. At any point later, you can click on the link in this email and it will take you back to the website with your products, so you can continue to checkout. Note that doing this does not ‘lock in’ a price, as due to market conditions at any given point, your products and/or transport prices may have changed. Our advice is always to order as far in advance as possible rather than leave it unFew readers

• What is a pre-authorisation?

  A pre-authorisation is a temporary hold (sometimes called a 'pending transaction') on your credit or debit card. Your bank might have already notified you of this, and you don't need to do anything - we just wanted to make you aware of it. Only once your order is confirmed by our sales team will your card be actually charged.Few readers

• What about if I want to make changes to my order?

  Simply live chat or email our team to make any alterations to your order and we can adjust accordingly.Few readers

• When do I pay?

  Full payment is required upon order. Until full payment is received, your order is not confirmed.Few readers

• Do you have a minimum order value?

  No, there is no minimum order value.Few readers

• What happens to the pre-authorisation charge if you decline my order?

  If we have to decline your order for whatever reason, we simply cancel your pre-authorisation payment, meaning that we won't call for the funds. Please note that your bank might occasionally reserve ("ringfence") the funds for up to 5 days, and unfortunately we can't speed up this process from our end. You can speed this up by simply calling your bank.Few readers

• Can I have more than one quote?

  Yes, you can visit our website as many times as you like to self-generate a quote.Few readers