How do I know how much I will be charged if I break an item or items?

Every item has a replacement value, which is shown on your hire contract. You'll receive the contract before your hire starts, so you can check the values in advance.

If something is lost or broken beyond repair, we'll let you know which items and the total cost once your order has come back to us and been checked. The cost is taken from your refundable deposit and the rest of the deposit is returned to you. If the total is more than your deposit, we'll ask you to pay the difference.

The slight damage waiver covers minor wear and tear, such as small scratches or marks. It doesn't cover items that are lost or broken.

Please don't try to repair anything yourself. If you think a charge is wrong, contact us and we'll look into it.

Any questions? Message us on live chat or WhatsApp, or call 0330 097 7427 (Monday to Friday, 9am to 5pm).

Updated on: 05/11/2026