When do deliveries and collections take place?

Standard deliveries and collections take place Monday to Friday, between 9am and 5pm, excluding bank holidays. If you need a set time, you can add a time slot at checkout for an extra charge.

On the day

• someone aged 18 or over needs to be there to sign for the delivery and the collection
• please keep your phone on in case the driver needs to reach you
• make sure the drop-off area is clear and easy to get to
• tell us about any parking or access restrictions before your delivery day

Please check your items when they arrive. If anything is damaged or missing, tell the driver so it can be noted on the delivery note.

For collection, please have everything packed and stacked at the same point where it was delivered.

Any questions? Message us on live chat or WhatsApp, or call 0330 097 7427 (Monday to Friday, 9am to 5pm).

Updated on: 05/11/2026