What is my responsibility for equipment return?

Please return your equipment in the same condition and quantities you received it. Crockery, cutlery and glassware should go back in the same crates or boxes they arrived in.

Before your items are collected or dropped off:

• Count everything against your order.
• Pack crockery, cutlery and glassware back into their original crates.
• If you chose our return dirty service, scrape food off plates and rinse glassware. If you didn't, wash and dry everything.
• Fold or stack furniture the way it arrived.

If anything is missing or damaged, we'll charge a replacement fee, which is taken from your refundable deposit.

Any questions? Message us on live chat or WhatsApp, or call 0330 097 7427 (Monday to Friday, 9am to 5pm).

Updated on: 05/11/2026