What condition does tableware arrive in?

Our tableware arrives clean and ready to use, packed in crates or boxes.

When you return it, please pack it back into the same crates or boxes. You have two options:

• Return it clean: wash and dry everything before it goes back.
• Use our return dirty service: choose it at checkout, then just scrape food off plates and rinse glassware, and we'll do the washing for you.

If items come back unwashed and you didn't choose the return dirty service, a return dirty fee is taken from your refundable deposit.

Any questions? Message us on live chat or WhatsApp, or call 0330 097 7427 (Monday to Friday, 9am to 5pm).

Updated on: 05/11/2026