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Articles on:
PROCESS & PRODUCTS
Learn more about our products and how we can work together.
What is my responsibility for equipment return?
Your equipment should be returned in the same condition and quantities that you received it, and in the same crates for crockery, cutlery & glassware. You will be charged a replacement fee for any items that are missing or damaged.
Some readers
What about if something goes missing or gets broken at my event?
As part of the hire process, we will charge you a deposit which is fully refundable upon safe return of our equipment. If items are lost or damaged, then the replacement charge gets offset against your refundable deposit and the remaining balance (if any) is then given back to you, to the original source of the funds (eg credit / debit card).
Some readers
Can I return catering products to you dirty after use?
As you go through our checkout process you will see that we assume you are going to send your catering items back dirty unless you decide to wash yourself on site, in which case, simply uncheck the optional box on our website.
Some readers
What condition does equipment arrive in?
Our equipment is ready for instant use at your event. Upon return, you need to ensure it is sent back in the same boxes and in the same clean condition. Don't worry if you don't have access to washing up facilities on site as you can simply select our 'return dirty' service for a small additional fee during the checkout process, and we'll take care of the cleaning of your items when they arrive back with us.
Some readers
Where does equipment get dropped off?
At a single point drop-off at your venue unless otherwise agreed in advance.
Some readers
Do you offer a set-up service?
For large events, we can offer a set-up service though please email or call us about this well in advance. An additional charge will be payable, depending upon your specific requirements.
Some readers
How much equipment do you have in stock?
We have one of the most comprehensive stock holdings of any event hire company in the UK, with literally thousands of items in stock at any one time, enabling us to service multiple events simultaneously.
Some readers
What equipment can I hire?
We offer a wide range of furniture, catering equipment and much more to enable you to create fantastic events, large or small.
Some readers
Can you tell me the measurements of a certain product?
The measurements for every product we offer is available to view on the individual product's website page here online at easyEventhire as a reference for you.
Some readers
Are user guides available with your catering products to show me how they work?
All our powered catering equipment products have their operating & safety guide available as a download on the website product page and will also come with a hard copy attached to the equipment upon arrival. Please read this for your safe, efficient and effective use, prior to using the equipment.
Some readers
Are your furniture & catering products brand new?
Due to the nature of our business, we can't guarantee that you will receive brand new products. We are constantly updating our product range and sourcing new products - however, our products are constantly going out on hire. What we can say is that we have strict internal quality control procedures to ensure you get the best quality equipment, right first time for your event.
Some readers
