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ORDERING & PAYMENT
How to place your order & what we need from you.
Do you have a minimum order value?
No, there is no minimum order value here at easyEventhire.
How soon should I make my reservation?
The simple answer to this is as far in advance as possible. We’d always recommend this as our all equipment is in high demand throughout the year, so always order early to avoid disappointment.
What about if I want to make changes to my order?
Simply email our team to make any alterations to your order and we can adjust accordingly.
I need to hire some equipment today - can you help?
We generally work on a next day onwards model, though sometimes we may be able to help you - simply contact a member of our expert sales team by email, phone or live chat who will certainly help you if they can.
How can I pay?
You can make payment online using all major credit or debit cards. If you would prefer to make an electronic bank transfer of funds (BACS), then please speak to one of our customer service advisors, who will provide you with the bank details you need.
When do I pay?
Full payment is required upon order. Until full payment is received, your order is not confirmed.
When I press PAY NOW, is my card immediately charged?
No. Here at easyEventhire, we use a pre-authorisation system. This enables our sales team to check if your 'order' can be fulfilled before accepting it. You will be notified of order acceptance / decline of your order by email, normally the same working day that you submit your order. Don't worry, you don't get charged twice!
What is a pre-authorisation?
A pre-authorisation is a temporary hold (sometimes called a 'pending transaction') on your credit or debit card. Your bank might have already notified you of this, and you don't need to do anything - we just wanted to make you aware of it. Only once your order is confirmed by our sales team will your card be actually charged.
What happens to the pre-authorisation charge if you decline my order?
If we have to decline your order for whatever reason, we simply cancel your pre-authorisation payment, meaning that we won't call for the funds. Please note that your bank might occasionally reserve ("ringfence") the funds for up to 5 days, and unfortunately we can't speed up this process from our end. You can speed this up by simply calling your bank.
My event has been cancelled / postponed - what do I do?
When you place your order, you agree to our Terms & Conditions of service, so please ensure that you read these carefully before proceeding. Depending upon how long before your event you cancel your order with us, there may be some charges applicable.